Refund policy

Every Chef Diablo item is printed just for you when you order. Because of that, we don't accept returns or exchanges for size, color, or change of mind.

Damaged, defective, or wrong item? We'll make it right.

If your order arrives damaged, misprinted, defective, or isn't what you ordered, email us at info@chefdiablousa.com within 7 days of delivery. Include your order number and a photo of the problem. Once we review it, we'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.

Lost packages

If your tracking shows no movement for 10 business days, or your package is marked delivered but you didn't receive it, email us and we'll help sort it out with the carrier.

Cancellations

Orders start printing quickly. If you need to cancel, email us within 12 hours of placing your order. After printing begins, we can't cancel the order.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5-10 business days to post the credit.